Charter Realty Group operates
under a carefully structured organizational plan to ensure all properties
are properly supervised. Depending on location and needs of the
property, the District Manager and the Vice President of Operations will
visit periodically.
Visits and reviews are conducted with onsite audits to ensure
compliance with company accounting and administrative policies. The
Corporate Office provides overall policy, direction, supervision and
guidance to the District Managers located in branch offices. The
District Managers report to the Vice President of Operations. The
Corporate Office is responsible for the essential functions such as
maintaining the books and records, the audit process, risk management,
monitoring of major improvement programs, staff training, correspondence
with HUD offices and as a liaison with lenders and owners.
District Offices are responsible for all aspects of site
operations including staff selection, training, supervision of personnel
and day to day operations. Every site will have a manager. The
site manager in turn manages maintenance, leasing, and grounds keeping
personnel.
Corporate Office senior staff discuss with the District
Managers on a quarterly basis operations and financial performance of each
of the properties. Charter Realty Group hires qualified experience
staff at all levels of the organization. Each employee has a written
job description which clearly delineates his or her duties.
Performance evaluations are conducted annually to assess adherence to job
duties and provide meaningful goals for achievement in the up coming
year.
Charter Realty Group places heavy emphasis on initial and
ongoing training for its employees. Training is conducted both in
house through district and corporate office personnel and supplemented by
selected industry seminars and trade schools. Selected topics include, but
not limited to: maintenance, leasing, LITHC and fair housing
compliance.
District Managers are encouraged to take courses and seminars
through the local Apartment Association and the Institute of Real Estate
Management (IREM). They are encouraged to work toward the CERTIFIED
PROPERTY MANAGER ® (CPM ®) designation. Property
Managers are trained through various IREM seminars and workshops;
seminars by local Apartment Associations; and in house training through
initial and periodic courses led by the District Manager and Vice
President. Maintenance training is led by Charter's maintenance supervisors
and also sponsored by vendors, local schools and health organizations.
Initial training is given to ensure the onsite personnel have
the knowledge to operate the accounting software system. In addition,
we supplement that activity with occupancy workshops and seminars offered
in the industry combined with ongoing in house training.
The principals of Charter Realty Group have long term experience in
managing and leasing multifamily properties and are cognizant of all civil
rights and fair housing laws. The onsite staff is continually trained
in new rules and regulations to ensure compliance. All properties are
operated to comply with all Federal, State and Local Housing and Civil
Rights Laws and with Equal Opportunity requirements promulgated by HUD and
various government entities. Employees at all levels are trained against
discrimination of prospective and current residents based on their
religion, race, color, creed, natural origin, sex, age, family status,
sexual preference, class memberships, membership in sponsoring
organizations or disabled persons.
